LiveChat Privacy Policy

Who we are

Inspire is an all-island charity and social enterprise working together with people living with mental ill health, intellectual disability, autism and addictions across Ireland, to ensure they live with dignity and realise their full potential. Our person-centred, whole-society approach means we believe in a culture of compassion, creating a society free from stigma that focuses on people and their abilities. Inspire takes data protection very seriously and abide by the United Kingdom Data Protection Act of 2018 and the EU General Data Protection Regulation (GDPR). We encourage prospective customers/clients to read this privacy statement.


What data do we collect?

We store personal information from you when you communicate with us regarding the interaction with the web chat.

We collect certain information about the visitors of our Website. Please refer to our cookies policy for more details.

We do not pass on personal information to any other organisation, or your employer/organisation, without the explicit consent from you, unless you have indicated that you or another is at risk.

If you do not wish to be contacted for any marketing purposes your consent can be removed by clicking “unsubscribe” on our formal marketing emails. 

The information that we collect and store relating to you is primarily used to enable us to provide support to you. Additionally, we may use the information for the following purposes:

  • To provide you with information you request from us
  • To respond to your queries efficiently
  • To provide information on other products and services which you feel may be of interest to you and in line with your communications preferences
  • To meet our service commitments to you


WebChat Privacy Notice

Your personal information

  • To access Webchat you just visit our webpage and start a conversation with an experienced worker. When you provide Inspire with personal information, we take steps to ensure that your information is treated securely. When we ask you for personal information we will always explain why we need it, only ask for what we need and treat it as confidential.


Lawful Basis for Processing Data

  • Consent – if you give us explicit consent to contact you regarding an enquiry or for direct marketing purposes, we shall contact you via only the mediums consented to. Please see our “Consent” term for further details.


By using our websites or agreeing to do business with us you consent to the collection and use of information as outlined within this page and as informed at the point of data entry too with explicit statements of consent and tick boxes.

If you have any concerns regarding your personal information that we may hold please contact us using the URL given at the bottom of this page.


Information We Share

We do not sell or otherwise disclose personal data that you provide to us or that we collect, except as described within this statement. Personal data that you provide directly to us will be apparent from the context in which you provide it, for example, if you require additional support, you should expect your details to be passed on to the relevant Inspire personnel; if you submit an enquiry etc.  We may share personal data with service providers that perform further support services, i.e. Doctors, in this case, all service providers have entered into legally binding agreements require them to use or disclose personal data only as necessary to perform services on our behalf or comply with applicable legal requirements. To summarise, we may share personal data you provide to us or that we collect with other entities within The Inspire Group.

In addition, we may disclose personal data about you if we are required or permitted to do so by law or legal process, for example, due to a court order or request from a law enforcement agency when we believe the disclosure is necessary or appropriate to prevent physical harm or financial loss.


Storing, Managing, and Transferring data

The personal information that we collect is stored centrally on secure servers within the EU.

The Company has a strict data retention policy, where it has a justifiable business or legitimate legal reason to store data. Data with no legal or business purpose to retain, is erased with immediate effect and is not stored. Please note that the transmission of information via the internet (including email) is not completely secure and therefore, although we endeavour to protect the personal information you provide to us, we cannot guarantee the security of data sent to us electronically and the transmission of such data is therefore entirely at your own risk.

The Company shall process data in accordance with the relevant provisions in your county, for example if you are located in the European Economic Area (EEA), the GDPR shall be adhered to and your data protected accordingly. If an international transfer of data must take place in order to provide the service agreed, data shall only be transferred where:

  • The applicable country meets the requirements and has therefore been granted a European Commission on Adequacy.
  • A US-EU Privacy Shield Exists.
  • Appropriate safeguards have been applied, such as an EU Model Contract.


Your Rights – Access, Erasure, Portability, and Rectification

Access to data

Should you wish to access or update the personal information that we hold about you please contact us using the URL below or via email to submit a Subject Access Request.

You can view, edit or delete your personal data you might have provided in prior communication with the Company, by exercising your Right to Erasure or Rectification. How you can access or control your personal data will depend on which products you use and what communication medium it is on.

Internal access to data is only granted to privileged users, to ensure security. In addition, appropriate security measures are implemented to ensure the security of your personal data.

Where you have given us consent to process your data, you can retract this consent, by sending an appropriate email to

Updates to our Notice

We may update this privacy statement periodically, in accordance with the updates to relevant data protection laws. Such updates will not be notified, so it is advised you check the statement upon each use of the web chat.


Use of cookies and other technologies –

Cookies on our website

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.  Our cookies help to:

  • Make our website work as you’d expect
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you

We do NOT use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass personally identifiable data to third parties
  • Pay sales commissions


There are two types of cookie you may encounter when using this site:

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site.


Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

To opt out of being tracked by Google Analytics across all websites visit


YouTube cookies

We embed videos from YouTube. This may set cookies on your computer, particularly if you are logged into a Google or YouTube account. To find out more, please visit YouTube’s embedding videos information page.


Refusing cookies

Most browsers allow you to refuse to accept cookies.

In Google Chrome, you can adjust the cookies settings by clicking the Menu > settings > Show advanced settings > In the “Privacy” section, click Content settings > Use the “Cookies” section to change your settings.

In Internet Explorer, you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.

In Firefox, you can adjust your cookies settings by clicking “Tools”, “Options” and “Privacy”.

Please note that blocking/refusing cookies will have a negative impact upon the usability of our website.


Use of Analytics modules

We use Google analytics within our Website to monitor how visitors move around the website and how they reached it and use it. This is done so that we can see total (not individual) statistics on which types of content users access most frequently.

The Google cookies also tell us if you have visited the site before and allow us to track how many individual users the websites have. The Google cookies cannot be used to identify individuals – they are only used for statistical purposes only. You can opt out of Google cookies here

From time to time we may have links to other services such as Social media or video services on our sites. These services may drop cookies on your computer when you use them, especially if you are already logged into their service. Due to the nature of how cookies work we cannot access these cookies nor control their use. Likewise, these 3rd party services cannot access our session or analytics cookies.


Do you have any queries? Contact us here: