Specialist Interventions

1. Psychological Assessment

Our standardised clinical assessment offers customers an independent, safe, professional facility to support employees presenting to HR or Occupational Health with more complex and challenging mental health presentations which are outside the remit of the standard EAP service. This service is managed compassionately, to encourage them to commit to the therapeutic process, maximising their capacity and readiness to engage fully with, and complete the process. The assessment gathers and synthesises information across demographic, developmental and diagnostic domains, focusing on presenting, as well as past difficulties and assessment of risk. This enables us to formulate a recommendation for an optimally safe and effective treatment, informed by the best available evidence and tailored to the individual needs of the client.

2. Specialist Mental Health Interventions

Our specialist mental health interventions are aimed at supporting organisations – specialist organisational groups that are dealing with more challenging line of duty events and situations than can be safely and effectively managed through the EAP. We operate according to the principles of a stepped-care model of service delivery, providing low through to high intensity, evidence-based and NICE compliant psychological therapies.
Stepped-Care is a system of delivering and monitoring needs adapted and integrated treatment so that the most effective, yet least resource intensive intervention is delivered to the client first - in other words, having the right service in the right place, at the right time, delivered by the right person. Following and informed by the Psychological Assessment, if the client is considered suitable for a specialist mental health intervention, they will be assigned to a psychological therapist with the pre-requisite core set of skills and competencies to deliver the recommended treatment of choice in an optimally safe and effective way. We deliver a range of short-medium term psychotherapeutic approaches compliant with best practice clinical guidelines - typically between 12-18 psychological therapy sessions. Common reasons for referral into this service pathway include: Trauma, Addiction and enduring Depression and/or Anxiety.

3. Therapeutic Supervision / Support

We are increasingly being asked to provide specialised support to customers who employ staff working in pastoral roles, or those employed in specialist occupational groups who are routinely, unavoidably exposed to challenging events or distressing materials. Our Therapeutic Supervision Programme provides a facilitated, safe and containing space for staff to share and reflect on experiences, and acknowledge the professional and personal impact of their work. Grounded in a collaborative and creative problem-solving approach, the focus is on identifying, processing and resolving concerns, conflicts, and anxieties as they emerge to mitigate, as well as normalise potential secondary trauma related reactions - compassion fatigue/burnout, while instilling and building on existing adaptive coping skills to promote resilience and wellbeing.

4. Critical Incident Management

We provide a complete programme of critical incident management, reflecting specific organisational needs and contemporary best practice. We have developed and deployed a range of psychological and wellbeing support services to enable positive workforce mental health among staff experiencing either discrete, one-off trauma or routine exposure through line-of-duty work. Our service is focused on preventing, mitigating, and properly managing the potential personal impact resulting from exposure to traumatic stress. Our programmes of support aim to develop a culture that de-stigmatises mental health problems and encourages healthy, appropriate help-seeking in times of stress. For staff directly involved in the critical incident, the support will:

• Map out and ensure clear channels of communication.
• Raise awareness of the psycho-physiological effect of trauma.
• Provide physical safety to modulate and stabilise hyper-aroused states.
• Provide accurate and up-to-date information about the incident.
• Normalise thoughts, feelings and bodily physical reactions to reassure and promote resilience.
• Assess mental wellbeing of staff affected and make recommendations.
• Disseminate up-to-date information to relevant parties and agencies.
• Provide pathways to further structured local support and advice.
• Follow-up support after the incident, if appropriate.
Our team will work collaboratively with customers to develop a fast response action plan, delivering structured psychological support in the event of adverse traumatic incidents.

5. Conflict Management Services

Workplace Conflict can have a hugely negative impact on organisations, with the CBI estimating that it costs employers up to 20% of leadership time and potentially up to 370 million working days. In order to address this, we offer a complete portfolio of corporate conflict management services, including: conflict auditing, conflict management training and workplace mediation. Our team of specialist mediators have extensive experience in workplace conflict management, with demonstrable success in resolving workplace disputes for a broad range of public, private and third sector customers. Our ambition is to work in partnership with our customers to build organisational conflict resilience through the implementation of a conflict management strategy - recognising the importance of early and proactive conflict assessment, building managers’ confidence and skills in addressing conflict appropriately and effectively, and subsequently successful conflict resolution.

6. Lifestyle Assessment

It is widely accepted that being in meaningful work is good for people’s health and wellbeing, but it’s increasingly recognised that a healthy workforce offers significant benefits to employers too. By enabling a positive, balanced and healthy lifestyle for employees, you can increase morale, improve your employees’ work-life balance and, in turn, positively impact your business. Our Lifestyle Assessment Programme employs an approach that is objective, personalised and motivational, and provides demonstrable wellbeing and performance-related benefits. The aim of our assessment is to embed positive behaviour change, aiming to shift people from simply engaging with behaviours, to taking ownership of them. The direct outcome of this is to boost the resilience, performance and engagement of your workforce.